Help

SYSTEM REQUIREMENTS

If you are having problems viewing pages in our website, or you cannot access the members area, please read our troubleshooting tips to make sure you have the correct settings enabled.

Required Software
Where to download the latest software
Necessary settings in your browser
Optional settings
Problems viewing website updates

Required Software

To benefit from all the facilities provided in the Member's Section, you will need to have the following installed on your computer:

At least Internet Explorer 5.5 (Service Pack 2) for Windows or Internet Explorer 5 for Mac. Earlier versions do not support our secure server technology. Netscape Navigator 5 (and above) may also be used, but certain pages may appear different in this browser.
Adobe Acrobat READER, which enables viewing of our application forms and newsletters in PDF format. To complete application forms online, you should have at least version 4 of Acrobat READER.

These can be downloaded by clicking the icons above.

Note: You may still be able to access certain features of the Member's Section if you do not have any of the above. However, for optimum security and accessibility, these are recommended.

Where to download the latest software

For optimum browsing of our website, download the latest versions of the following free software by clicking the icons below:

Windows
Apple Mac

Necessary settings in your browser
Check the following settings are enabled in your browser. The paths to the various options in Windows (Internet Explorer) are provided for your reference.

Java Applets

Allows you to view the scrolling news headlines. Go to:
Tools > Internet Options > Security tab > Click on "Custom Level..." > Microsoft VM > Java Permissions > Medium Safety

JavaScript & Cookies

Allows us to validate any forms you fill in, as well as provide enhanced navigation ability. Go to:
Tools > Internet Options > Security tab > Click on "Custom Level..." > Active Scripting > Enable

Optional settings
Certain settings in Internet Explorer are optional, and depend on your personal preference:

Forms Autocomplete

Automatically fills in your personal details when you begin typing into a text box

Windows: Tools > Internet Options > Content tab > Click on "AutoComplete" > Uncheck the following:
Web Addresses (optional)
Forms
Usernames and passwords on forms

Show Alerts

Causes an alert message to pop-up when you enter or leave the secure Member's Section, or when you submit a form

Windows: Tools > Internet Options > Advanced tab > Select from the variety options you wish to enable or disable

Problems viewing website updates
Your browser has the ability to temporarily save pages you've visited so that the next time you visit them they will download much more quickly. Sometimes, after the website has been updated, you are still viewing an older page that was "cached" by your browser the last time you visited. To view the updated page, do the following:

Obtain a blank screen by typing "about:blank" into the address bar.

Tools > Internet Options > Content tab

Tools > Internet Options > Content tab > Click "Delete Files..." > Check Delete all offline content